Our Website Privacy Policy

At Roto-Rooter of Southern Utah, we prioritize your privacy and strive for transparency regarding how we collect, use, and protect your data when visiting our website or subscribing to our services, including SMS communications.

1. Information We Collect

  • Personal Information: We collect your name, email, phone number, and address when you fill out website forms or subscribe to our services.
  • SMS Information: By providing your phone number and consenting (e.g., checking a box or signing up for SMS alerts), you agree to receive SMS communications regarding service updates, reminders, and promotional offers. You can opt out at any time by replying “STOP” or contacting us directly.
  • Automatically Collected Data: We collect IP addresses, device details, and browsing information through cookies and tools like Google Analytics for website optimization.

2. How We Use Your Information

We use your data to:

  • Fulfill service requests and respond to inquiries.
  • Send important updates, including SMS messages (with clear consent).
  • Improve the functionality of our website and enhance the user experience.
  • Ensure security through tools like Google reCAPTCHA to detect fraud and protect data.

3. SMS Subscription

If you provide consent to receive SMS communications, we will send service updates, appointment reminders, and promotional offers. You can opt out at any time by replying “STOP” to any message or contacting us directly. We use third-party SMS providers to deliver these communications, and your number is securely shared with them only for this purpose.

4. Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. You may request the deletion of your data at any time, and we will take steps to securely delete it, unless retention is required for legal or operational reasons.

5. International Data Transfers

If you are located outside the United States, please note that your information may be transferred and processed in the U.S., where privacy laws may differ from your jurisdiction. By using our website or providing information, you consent to the transfer and processing of your data.

6. Your Rights

You have the right to:

  • Access and correct the personal information we hold about you.
  • Request deletion of your data.
  • Opt out of marketing communications, including SMS and email.
  • Request portability of your data if required by applicable law.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 13, please contact us to delete that information.

8. Data Security

We implement industry-standard security measures (e.g., encryption, firewalls) to protect your data. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee full security.

9. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable data protection laws, outlining the nature of the breach and the steps we are taking to address it.

10. Cookies and Tracking

We use cookies to personalize your website experience, track usage, and analyze performance. You can control cookies through your browser settings, but disabling cookies may affect certain website features.

11. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

12. Updates to This Policy

We may update this privacy policy periodically to reflect changes in practices or legal requirements. Any updates will be posted on this page with an updated effective date.

13. Contact Information

For questions about this privacy policy, or if you wish to exercise your rights, manage your data, or unsubscribe from SMS communications, contact us at: