Privacy Policy

Last Updated: September 22, 2025

Introduction

Roto-Rooter Plumbing & Water Cleanup of Southern Utah (“Roto-Rooter of Southern Utah,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (https://rotorooterutah.com) or our SMS messaging program. By using our services, you agree to the terms of this policy.

Program (Brand) Name: Roto-Rooter Plumbing & Water Cleanup of Southern Utah
Product Description: Plumbing and water cleanup services in Southern Utah, with SMS used for appointment reminders, service updates, customer communications, and optional promotional offers.

1. Information We Collect

  • Personal Information: We collect your name, email, phone number, and address when you fill out website forms, request service, or subscribe to our communications.

  • SMS Information: By providing your phone number and consenting (e.g., checking a box or signing up for SMS alerts), you agree to receive SMS communications regarding service updates, reminders, and promotional offers. You can opt out at any time by replying “STOP” or contacting us directly.

  • Automatically Collected Data: We collect IP addresses, device details, and browsing activity through cookies and analytics tools (such as Google Analytics) to optimize our website and improve user experience.

2. How We Use Your Information

We use your data to:

  • Fulfill service requests and respond to inquiries.

  • Send important updates, including SMS messages (with clear consent).

  • Provide promotional offers (only with prior express written consent).

  • Improve the functionality of our website and personalize the customer experience.

  • Verify identity, detect fraud, and comply with legal obligations such as the Telephone Consumer Protection Act (TCPA).

  • Ensure security, including the use of tools like Google reCAPTCHA.

Mobile opt-in data will not be shared with third parties. We do not sell SMS opt-in consent with third parties for marketing purposes.

3. SMS Subscription Program

Message Types

If you opt in, you may receive:

  • Conversational SMS: Service updates or direct communication.

  • Informational SMS: Account status, reminders, or notifications.

  • Promotional SMS: Discounts and special offers (with express written consent).

Message Frequency Disclosure

Message frequency varies. You may receive up to 4 SMS messages per week for appointments or account updates. Promotional messages may be sent less frequently.

Message and Data Rates May Apply

Standard message and data rates may apply depending on your carrier.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Opt-In Method

You may opt in by checking the SMS consent box on forms at https://rotorooterutah.com or by requesting updates through our scheduling system.

Example Consent Language:
“I consent to receive SMS messages from Roto-Rooter Plumbing & Water Cleanup of Southern Utah. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Privacy Policy: https://rotorooterutah.com/privacy-policy.”

Opt-Out Instructions

You may opt out at any time by:

  • Replying “STOP” to any SMS.

  • Contacting us by phone or email (see Contact Us below).

Customer Care Contact Information

For questions or support:

  • Reply “HELP” to any SMS message.

  • Call (435) 220-3360

  • Email office@rotorootersu.com

  • Visit: 376 Sunland Dr, Suite 2B, St. George, UT 84790

4. Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill service and legal obligations. You may request deletion of your data at any time, unless retention is required by law or for operational purposes.

5. Your Rights

You may have the right to:

  • Access and correct your personal information.

  • Request deletion of your data.

  • Opt out of marketing communications, including SMS and email.

To exercise these rights, contact us using the information below.

6. Data Security

We implement industry-standard security measures (e.g., encryption, firewalls) to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

7. Cookies and Tracking

We use cookies and analytics tools to improve website functionality, track usage, and enhance performance. You can control cookies in your browser settings, but disabling them may affect website features.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect data from children. If you believe information was collected from a child under 13, contact us to have it deleted.

9. Data Breach Notification

In the unlikely event of a data breach involving your personal information, we will notify you as required by law, including details about the breach and corrective actions.

10. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be posted here with a revised “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

12. Contact Us

Roto-Rooter Plumbing & Water Cleanup of Southern Utah
Phone: (435) 220-3360
Email: office@rotorootersu.com
Address: 376 Sunland Dr, Suite 2B, St. George, UT 84790
Website: https://rotorooterutah.com

For SMS-specific inquiries, reply “HELP” to any message or contact us directly.